Delivery Policy – TEMPMAILLIIFE

Effective Date: February 14, 2025

At TEMPMAILLIIFE, we are committed to delivering your luxury jewelry purchases quickly and securely. This Delivery Policy outlines the terms and conditions of the delivery process for orders placed on our website. By placing an order with us, you agree to the terms described in this policy.

1. Shipping Methods and Charges

  • Domestic Shipping:
    We offer standard and express shipping options for domestic orders. Shipping charges are calculated during checkout based on the shipping method you choose and the weight of the order.

  • International Shipping:
    We also offer international shipping to select countries. International shipping fees are calculated based on the destination, weight, and size of your order. International customers may be subject to customs duties and taxes upon delivery, which are the responsibility of the customer.

2. Processing Time

  • Order Processing:
    Orders are typically processed within 1-3 business days from the time they are placed. Please note that processing times may vary depending on stock availability and the nature of the product (e.g., custom or personalized items may require additional processing time).

  • Business Days:
    Business days are Monday to Friday, excluding holidays. Orders placed on weekends or holidays will be processed the following business day.

3. Delivery Times

  • Domestic Orders:

    • Standard Shipping: Typically arrives within 5-7 business days from the date of shipment.
    • Express Shipping: Typically arrives within 2-3 business days from the date of shipment.

  • International Orders:
    Delivery times for international orders vary depending on the destination country and the chosen shipping method. International orders can take anywhere from 7-14 business days to arrive. Please note that customs processing times may affect the estimated delivery time.

4. Shipping Confirmation and Tracking

  • Order Tracking:
    Once your order has been shipped, you will receive an email with a tracking number. This tracking number can be used to monitor the progress of your shipment on the carrier’s website.

  • Tracking Issues:
    In case you encounter any issues with tracking, please contact us at Contact@tempmaillife or call 773-243-5115, and we will assist you in resolving the problem.

5. Shipping Restrictions

  • P.O. Boxes:
    We do not ship to P.O. Box addresses. Please provide a physical address for delivery.

  • Shipping to Certain Countries:
    While we offer international shipping, there may be certain countries to which we cannot ship. If your shipping address is outside our supported regions, we will notify you before processing the order.

6. Shipping Delays

While we aim to ship all orders promptly, there may be unforeseen delays caused by external factors such as weather conditions, carrier delays, holidays, or customs processing. Unfortunately, we cannot control these factors, and we appreciate your understanding in case of delays.

  • Delays in Delivery:
    If your order is delayed beyond the estimated delivery window, please contact our customer service team, and we will assist you in tracking your package or resolving the issue.

7. Shipping Address Accuracy

Please ensure that the shipping address provided at checkout is accurate and complete. We are not responsible for delays or non-delivery due to incorrect or incomplete addresses. If a package is returned due to an address error, we will contact you for a new address and may charge an additional shipping fee for reshipping.

8. Lost or Stolen Packages

While rare, in the case of a lost or stolen package, please contact us as soon as possible. We will investigate the issue with the carrier and assist you in filing a claim. Please note that we are not responsible for packages once they have been marked as “Delivered” by the shipping carrier.

9. Additional Charges for International Shipping

  • Customs Duties and Taxes:
    For international orders, you may be required to pay additional fees, such as customs duties, import taxes, and handling charges, upon delivery. These fees are set by your local customs office, and TEMPMAILLIIFE is not responsible for these charges. We recommend contacting your local customs office for more information about potential fees.

10. Contact Information

If you have any questions regarding your delivery, tracking, or shipping status, please feel free to reach out to us: