Refund and Return Policy – TEMPMAILLIIFE

Effective Date: February 14, 2025

At TEMPMAILLIIFE, we strive to ensure that our customers are fully satisfied with their purchase. If, for any reason, you are not completely happy with your order, we are here to help. This Refund and Return Policy outlines the conditions under which we accept returns and provide refunds. By making a purchase with us, you agree to the terms outlined below.

1. Return Policy

We accept returns on most items purchased from our website under the following conditions:

  • Eligibility for Return:

    • Items must be returned within 30 days from the date of delivery.
    • The item must be in its original condition, unworn, and with all packaging and tags intact.
    • Custom-made or personalized items (e.g., engraved jewelry, custom designs) are non-returnable unless there is a defect or issue with the product.

  • How to Return:

    • To initiate a return, please contact our customer support team at Contact@tempmaillife or call us at 773-243-5115 to obtain a return authorization.
    • You will be provided with instructions on how to return the item, along with the necessary return address.

  • Return Shipping:

    • The customer is responsible for the return shipping costs, unless the return is due to a defect or an error on our part.
    • We recommend using a trackable shipping service to return the item to ensure it arrives safely.

  • Inspection:

    • Upon receiving the returned item, we will inspect it to ensure it meets the return conditions. If the item passes inspection, we will proceed with the refund.

2. Refund Policy

  • Refund Eligibility:

    • Once your return is approved, a refund will be processed to the original payment method used for the purchase.
    • Please note that refunds for gift purchases will be issued to the purchaser’s original payment method unless otherwise agreed.

  • Processing Time:

    • After the item is returned and inspected, your refund will be processed within 7-10 business days. Depending on your bank or payment provider, it may take an additional 3-5 business days for the funds to appear in your account.

  • Partial Refunds:

    • If the returned item shows signs of wear, damage, or if the packaging is missing or damaged, we may issue a partial refund or charge a restocking fee.

  • Non-Refundable Items:

    • The following items are non-refundable:
      • Custom or personalized items (e.g., engraved jewelry, custom designs).
      • Items that have been worn or are not in their original condition.
      • Sale or clearance items (if stated on the product page).

3. Damaged or Defective Items

  • Damaged During Shipping:

    • If your item arrives damaged, please contact us immediately (within 7 days of receiving your order) at Contact@tempmaillife. We will provide instructions for returning the item, and we will either issue a full refund or replace the item at no additional cost.

  • Defective Items:

    • If the item is defective due to craftsmanship or material flaws, please contact us within 30 days for a return or exchange. We will cover the return shipping costs for defective items.

4. Exchanges

  • We currently do not offer direct exchanges. If you would like to exchange an item for a different size, style, or design, please initiate a return for a refund and place a new order for the desired item.

5. How to Contact Us

If you have any questions or concerns regarding our refund or return policy, or if you would like to initiate a return or refund request, please reach out to us through the following methods:

  • Email: Contact@tempmaillife
  • Phone: 773-243-5115
  • Address: 1702 Oakmound Road, Illinois, Wood Dale, United States

6. Changes to This Policy

We reserve the right to update or modify this Refund and Return Policy at any time. Any changes will be posted on this page with an updated “Effective Date.” We encourage you to review this policy periodically to stay informed about our return and refund procedures.